Your account
You must give accurate details and keep your password safe. You are responsible for activity on your account. We may suspend accounts that break these terms or the law.
Buying
Prices, stock and delivery times are set by each seller. When you pay, your money is held until the order is delivered or the service is approved, then released to the seller less the platform commission.
You can request a return within the return window shown on the product and order pages, subject to the store's return policy.
Selling
Sellers must complete verification, describe items honestly, keep stock up to date and fulfil orders on time. Prohibited and counterfeit goods are not allowed. Commission rates and payout timing are shown in the seller dashboard.
Services
Service packages, deliverables, revisions and milestones are agreed when the order is placed. Payment for each milestone is released when the buyer approves the work, or automatically after the review period ends.
Reviews and content
Reviews must reflect a genuine purchase. Do not post content that is unlawful, misleading or abusive. We may remove content that breaks these rules.
Disputes and liability
If a buyer and seller cannot resolve a problem, our team reviews the case and decides how held funds are released. Shopme provides the marketplace and is not the seller of items listed by stores.